Frequently Asked Questions
Answers to common questions about repairs, devices, accessories and buy-sell-trade at ZOMI Wireless in Houston Heights.
Phone Repair
How do I know if I need a new battery or a charging port repair?
If the phone charges only at odd angles or not at all, the port is often the culprit. If it charges but drains quickly or shuts off suddenly, the battery is more likely the problem. Bring it in and we will test both.
Can you repair any Android phone?
We repair many popular Android models. Call us with your make and model, and we'll confirm whether we can take it on and what parts are available.
Do I need an appointment?
No. Walk-ins are welcome. Calling ahead helps us confirm parts and give you a quicker quote.
Is the estimate really free?
Yes. We review the device and talk you through pricing before any repair work begins.
Is a repair better than replacing my phone?
For screens, batteries and charging ports, a repair is usually the smarter, cheaper choice. If your device is beyond saving, we'll say so honestly. We also offer buy-sell-trade if you'd rather upgrade.
Do you sell phones and accessories too?
Yes. We carry phones, cases, chargers, earbuds and screen protectors.
iPhone Repair
Do you take walk-ins?
Yes. Calling ahead just helps us check parts for your model.
Will I know the price first?
Always. Your estimate is free and comes before any repair work.
Can you fix more than screens?
Yes. We also handle batteries, charging ports, water damage and other common iPhone problems.
Tablet Repair
Can a cracked tablet screen be repaired instead of replaced?
In most cases, a damaged display can be replaced on eligible devices. We check your model first and tell you your options.
Is it worth repairing an older tablet?
Often, yes. A screen repair can cost far less than buying a new device. We'll help you compare so you can decide.
Do I need an appointment?
No. Walk in or call 1 346-204-2111 to ask about your model before you come.
Do you repair tablets other than iPads?
We service a range of popular tablets, subject to model and parts availability. Call or visit with your model name and we'll confirm.
Smartwatch Repair
Which smartwatch services do you offer?
We provide selected screen, battery, and diagnostic services for smartwatches. Availability depends on your model, so call or stop by and we'll confirm.
My watch stopped charging. Can you help?
Yes, that's a good place to start. Charging trouble can come from the battery, the charger, or the watch itself, and a diagnostic will tell us which.
Is a cracked screen fixable?
On eligible models, yes. We check your watch and walk you through the options.
Do I need an appointment?
Nope. Walk in, or call 1 346-204-2111 with your model name first.
Computer Repair
How can I tell if it's hardware or software?
If the computer won't power on, sounds off, or runs hot, that's usually hardware. If it turns on fine but crawls, freezes, or throws pop-ups, that's more likely software or malware. Bring it in and we'll check both angles.
Do you work on all computer brands?
We service a wide range of laptop and desktop brands and models. Give us a call with your make and model and we'll let you know if we can help and what parts we'd need.
Can I just walk in, or do I need an appointment?
Walk-ins are always welcome. Calling first just helps us line up parts and speed up your quote.
Is the estimate actually free?
Yes, every time. We check the device and go over pricing with you before starting any repair.
Should I repair it or just replace the computer?
For most screen, battery, and hardware issues, repairing costs less and works just as well. If a device really is past saving, we'll tell you honestly — and we buy, sell, and trade if you'd rather upgrade.
Laptop Repair
How do I know if I need a new battery or a hardware repair?
If your laptop only works while plugged in or drains fast, it's likely the battery. If it won't power on at all or makes odd noises, that points to a hardware issue. Bring it in and we'll test both.
Do you repair all laptop brands?
As a full-service laptop repair shop, we work on a wide range of Windows laptops and MacBooks. Call us with your make and model, and we'll confirm parts availability.
Do I need an appointment?
No. Walk-ins are welcome. Calling ahead helps us confirm parts and give you a quicker quote.
Is the estimate really free?
Yes. We review the laptop and talk you through pricing before any repair work begins.
Is repairing my laptop better than buying a new one?
For screens, batteries, keyboards, and most hardware issues, repair is usually the smarter, more affordable choice. If your laptop is beyond saving, we'll say so honestly. We also offer buy-sell-trade if you'd rather upgrade.
Can you recover data from a laptop that won't turn on?
In many cases, yes. Bring the laptop in and we'll assess whether the drive is recoverable before quoting any work.
Gaming Console Repair
Can you repair any gaming console brand?
We repair a wide range of consoles, including PlayStation, Xbox, and Nintendo systems. Call us with your model and issue, and we'll confirm whether we can take it on.
How do I know if it's the console or my TV?
If you've tried a different HDMI cable and TV and still get no picture, the issue is likely the console's HDMI port. Bring it in and we'll test it properly.
Do I need an appointment?
No. Walk-ins are welcome. Calling ahead helps us confirm parts and give you a quicker quote.
Is the estimate really free?
Yes. We review the console and talk you through pricing before any repair work begins.
Is it worth repairing an older console?
In most cases, yes — repairs like fan cleaning, disc drive fixes, and HDMI port replacement are far cheaper than buying a new system. If your console is beyond saving, we'll tell you honestly.
Can you fix my controller too?
Yes. We repair joystick drift, unresponsive buttons, and charging issues on most console controllers.
PlayStation Repair
Can you fix a PS5 with no picture on the TV?
Yes. In most cases, a PS5 that powers on but shows nothing on screen has a damaged HDMI port. Our PS5 HDMI repair service tests and repairs the port to get your picture back.
How do I know if it's the console or my TV?
If you've already tried a different HDMI cable and TV and still get no signal, the issue is most likely the console's HDMI port. Bring it in and we'll confirm.
Do you repair all PlayStation models?
Yes, we work on PS4, PS5, and older PlayStation systems. Call us with your model and issue, and we'll confirm whether we can take it on.
Do I need an appointment?
No. Walk-ins are welcome. Calling ahead helps us confirm parts and give you a quicker quote.
Is the estimate really free?
Yes. We review the console and talk you through pricing before any repair work begins.
Phone Accessories
Do you install screen protectors for free?
Ask in-store about installation — we do it right the first time so you're not left with bubbles or peeling edges.
Can I bring in my old phone accessories to trade or sell?
Yes — ZOMI Wireless buys, sells, and trades phones and devices. Bring in what you're not using anymore.
Do you carry accessories for older phone models?
Yes, we stock cases, chargers, and screen protectors for many older iPhone and Samsung models, not just the newest releases.
Buy, Sell & Trade
What condition does my device need to be in to sell or trade it?
Working devices in any condition are worth checking — even phones with a cracked screen or battery issues may still have trade-in value.
Can I sell a phone that's not paid off yet?
Bring it in and we'll walk you through your options based on your specific situation.
Do you buy tablets, laptops, and gaming consoles, or just phones?
We buy, sell, and trade phones, tablets, computers, and gaming devices — not just phones.
Do I need an appointment?
No — walk in anytime during store hours and we'll take a look right away.
Still have a question?
Call the store or request a quote with your device model and the issue you are seeing.
